Next Level Academy Privacy Policy

Effective Date: 12 September 2026
Business: Next Level Academy, operated by HIZUS PTY LTD
ABN: 13 684 440 515
Email: info@the-nla.com
Website: the-nla.com

1. About This Privacy Policy

Next Level Academy is the professional development and education division of HIZUS PTY LTD.

We are committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how Next Level Academy collects, uses, stores and discloses personal information when you:

• visit our website;

• create an account;

• purchase or enrol in a course;

• participate in professional development;

• complete quizzes or learning activities;

• interact with our AI-powered chatbot;

• receive a Certificate of Participation and Completion;

• contact us;

• subscribe to communications;

• make a corporate or team training enquiry; or

• otherwise interact with Next Level Academy.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect:

• name;

• email address;

• telephone number;

• billing information;

• business or organisation name;

• job title;

• account and login information;

• course enrolment details;

• course progress and completion information;

• quiz or assessment results;

• certificate records;

• learner support enquiries;

• customer service enquiries;

• corporate training enquiries;

• feedback and survey responses;

• marketing preferences;

• chatbot messages and conversation history where retained;

• IP address;

• browser and device information;

• website usage information;

• technical and account activity information;

• information generated, classified or inferred by automated systems where applicable; and

• other information you voluntarily provide.

We do not generally seek sensitive information unless it is reasonably necessary for a specific purpose and permitted by law.

3. How We Collect Personal Information

We may collect personal information when you:

• create an account;

• enrol in or purchase a course;

• complete a form;

• communicate with our AI chatbot;

• contact us;

• participate in a course;

• complete quizzes, assessments or learning activities;

• request or receive a certificate;

• subscribe to communications;

• participate in surveys;

• interact with our website or learning platform; or

• participate in employer-sponsored or corporate training.

We may also receive information from third parties involved in providing our services, including:

• payment processors;

• website providers;

• learning management systems;

• cloud providers;

• AI technology providers;

• chatbot providers;

• analytics providers;

• communication platforms; and

• corporate clients arranging training for employees.

4. Why We Collect and Use Personal Information

We may use personal information to:

• create and manage learner accounts;

• process enrolments and payments;

• provide access to courses;

• monitor learning progress;

• administer quizzes and learning activities;

• record course completion;

• issue Certificates of Participation and Completion;

• provide learner and customer support;

• operate our AI chatbot;

• respond to enquiries;

• administer corporate training;

• manage refunds and complaints;

• maintain security and prevent misuse;

• improve our website, courses and services;

• support automated course administration where applicable;

• personalise or recommend course content where appropriate;

• communicate important service information;

• comply with legal obligations; and

• send marketing communications where permitted.

We will generally use personal information for the purpose for which it was collected, a related purpose that would reasonably be expected, or another purpose permitted by law.

5. AI-Assisted Course Development

Next Level Academy may use artificial intelligence tools to assist in developing and maintaining professional development content.

AI tools may be used to assist with:

• researching and organising course topics;

• drafting learning materials;

• creating examples and scenarios;

• generating quizzes and knowledge checks;

• developing supporting resources;

• improving written content;

• generating visual or educational material; and

• updating existing course content.

Where reasonably practicable, AI-assisted course content is reviewed before publication.

We do not intentionally provide sensitive personal information to publicly available generative AI systems for the purpose of developing course content.

Where personal information is processed through an AI service, we will handle that information in accordance with this Privacy Policy and applicable privacy law.

6. AI Chatbot

Our website or learning platform may include an AI-powered chatbot.

The chatbot may assist with:

• course enquiries;

• website navigation;

• course information;

• learner support;

• frequently asked questions;

• account-related guidance; and

• general administrative assistance.

Users will be informed when they are interacting with an AI-powered assistant rather than a human representative.

Information entered into the chatbot may be processed by automated systems and, depending on the provider used, may also be processed through third-party technology infrastructure.

Please do not provide unnecessary:

• sensitive personal information;

• passwords;

• payment card details;

• identity documents;

• health information;

• confidential business information; or

• other highly sensitive information

through the chatbot.

Chatbot conversations may be collected, stored, reviewed or analysed where reasonably necessary to:

• respond to your enquiry;

• provide support;

• improve services;

• maintain security;

• investigate technical issues; or

• improve chatbot performance.

Where chatbot interactions contain personal information, that information will be handled in accordance with this Privacy Policy.

If you have questions about information provided through the chatbot, you may contact us at info@the-nla.com.

7. AI Chatbot Notice

When using the Next Level Academy chatbot, you are interacting with an AI-powered assistant.

The chatbot may process information you provide in order to:

• respond to enquiries;

• provide course information;

• assist with navigation;

• answer frequently asked questions; and

• provide general learner support.

Chatbot conversations may be processed by third-party AI or technology providers and may be stored, reviewed or analysed where reasonably necessary to provide support, improve services, maintain security or resolve technical issues.

Where chatbot interactions contain personal information, that information will be handled in accordance with this Privacy Policy and applicable Australian privacy law.

We recommend that users do not enter sensitive, confidential, financial or password information into the chatbot.

8. AI-Generated or Inferred Information

Artificial intelligence systems may, in some circumstances, generate, classify, summarise or infer information based on information provided by users.

Where AI-generated or inferred information relates to an identified or reasonably identifiable individual, we will treat it as personal information where required by applicable law.

We recognise that AI-generated information may contain inaccuracies.

Where AI-generated information may materially affect an individual, we will take reasonable steps appropriate to the circumstances to verify accuracy and provide appropriate human oversight.

9. Automated Decision-Making

Next Level Academy may use automated systems for routine learning and administrative functions, including:

• recording course progress;

• automatically marking objective quizzes;

• determining whether stated course completion requirements have been met;

• generating completion records;

• issuing or triggering certificates;

• recommending courses or learning pathways;

• assisting with account administration; and

• identifying unusual or potentially fraudulent account activity.

From 10 December 2026, Australian privacy law introduces additional transparency requirements where a computer program uses personal information to make, or substantially and directly assist in making, a decision that could reasonably be expected to significantly affect an individual’s rights or interests.

Where those requirements apply to Next Level Academy, this Privacy Policy will identify:

• the kinds of personal information used by the computer program;

• the kinds of decisions made solely by automated systems; and

• the kinds of decisions for which an automated system performs a substantial and direct role.

Personal information that may be used in relevant automated systems may include:

• account information;

• enrolment records;

• course progress;

• quiz or assessment responses;

• course completion data;

• transaction information;

• technical or account activity information; and

• information relevant to the particular administrative process.

Where appropriate, individuals may contact us to ask about an automated outcome or request review of an apparent error.

10. Course Progress and Certificates

We may maintain records relating to:

• courses enrolled in;

• course progress;

• completion dates;

• quiz or assessment results;

• certificates issued; and

• other learning activities.

These records may be used to:

• administer your learner account;

• verify completion;

• maintain course records; and

• reissue certificates where appropriate.

Unless expressly stated otherwise, Next Level Academy provides non-accredited professional development.

A Certificate of Participation and Completion issued by Next Level Academy is not:

• an AQF qualification;

• a Statement of Attainment;

• nationally recognised training; or

• a professional licence.

11. Payments

Payments may be processed through third-party payment providers.

Next Level Academy may receive limited payment-related information necessary to confirm or administer a transaction.

Where payment is processed by an external provider, we generally do not directly store complete credit or debit card details.

Payment providers may handle information under their own privacy policies and terms.

12. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• operate website features;

• maintain account sessions;

• remember preferences;

• understand website traffic;

• analyse website performance;

• improve user experience;

• measure marketing effectiveness; and

• support security.

Third-party analytics, advertising or technology providers may collect technical information about how users interact with our website.

You may be able to manage cookies through your browser settings, although disabling some cookies may affect website functionality.

13. Marketing Communications

Where permitted, we may send information about:

• new courses;

• professional development opportunities;

• course bundles;

• special offers;

• events;

• team or corporate training; and

• other relevant Next Level Academy services.

Where required, we will obtain appropriate consent before sending marketing communications.

You may unsubscribe at any time using the unsubscribe option provided in the communication or by contacting:

info@the-nla.com

Unsubscribing from marketing will not prevent us from sending essential communications about an existing course, payment, account or certificate.

14. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• website and hosting providers;

• learning management system providers;

• AI and chatbot technology providers;

• payment processors;

• cloud storage providers;

• email and communications providers;

• analytics providers;

• IT and cybersecurity providers;

• customer management systems;

• professional advisers;

• contractors assisting us to provide services;

• employers or organisations sponsoring staff training; or

• government, regulatory or law enforcement bodies where required or authorised by law.

We do not sell personal information to advertisers.

Where an AI provider has access to information entered into or generated by an AI system, this may constitute a disclosure of personal information and will be managed in accordance with applicable privacy obligations.

15. Corporate and Employer-Sponsored Training

Where an employer, RTO or organisation purchases professional development for staff, we may provide the sponsoring organisation with information reasonably connected with that training arrangement.

This may include:

• enrolment status;

• participation;

• course progress;

• completion status; and

• certificate information.

Where appropriate, learners will be informed that this information may be shared with the sponsoring organisation.

16. Overseas Service Providers

Some service providers used by Next Level Academy may store or process information outside Australia.

These may include providers of:

• website hosting;

• cloud infrastructure;

• learning platforms;

• artificial intelligence services;

• chatbot services;

• email systems;

• analytics;

• payment processing; and

• customer management systems.

Where required under applicable privacy law, we will take reasonable steps in relation to overseas disclosures.

Where practicable, we may identify relevant overseas locations or regions used by our service providers.

17. Security of Personal Information

Next Level Academy takes reasonable steps to protect personal information from:

• misuse;

• interference;

• loss;

• unauthorised access;

• unauthorised modification; and

• unauthorised disclosure.

Security measures may include:

• secure account systems;

• password protection;

• access controls;

• restricted administrative permissions;

• reputable cloud providers;

• cybersecurity controls; and

• monitoring of systems and accounts.

Where AI-enabled systems are used, we also take reasonable steps to understand how those systems process personal information and to assess relevant privacy and security risks.

No online system can be guaranteed to be completely secure.

18. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for purposes such as:

• providing our services;

• administering learner accounts;

• maintaining course and certificate records;

• accounting and taxation requirements;

• resolving disputes;

• legal compliance;

• security; and

• legitimate business requirements.

Where personal information is no longer required, we may take reasonable steps to securely destroy or de-identify it, subject to any legal retention requirements.

19. Access to Your Personal Information

You may request access to personal information we hold about you.

Requests can be sent to:

info@the-nla.com

We may need to verify your identity before providing access.

In some circumstances, access may be refused where permitted by law. Where required, we will explain the reason.

20. Correction of Personal Information

If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us at:

info@the-nla.com

We will take reasonable steps to correct information where appropriate.

You may also be able to update certain information directly through your learner account.

21. Anonymity and Pseudonyms

Where practicable, you may interact with Next Level Academy anonymously or using a pseudonym.

However, identification will generally be required where necessary to:

• create a learner account;

• process payment;

• enrol in a course;

• record progress;

• verify completion;

• issue a certificate; or

• provide account-specific support.

22. Third-Party Websites and Services

Our website and courses may include links to external websites, applications or services.

Third-party organisations operate under their own privacy policies and terms.

Next Level Academy is not responsible for the privacy practices of third-party websites or services that are outside our control.

We recommend reviewing their privacy policies before providing personal information.

23. Children and Minors

Next Level Academy courses are primarily intended for adult learners and working professionals.

Where a participant is under 18 years of age, appropriate consent from a parent or legal guardian may be required depending on the course and circumstances.

24. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact:

Email: info@the-nla.com

Please provide enough information for us to understand and investigate your concern.

We will aim to:

1. acknowledge your complaint within a reasonable period;

2. investigate the circumstances;

3. request further information where necessary;

4. take appropriate action where required; and

5. communicate the outcome.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our courses and services;

• artificial intelligence use;

• automated systems;

• technology;

• service providers;

• business practices; or

• legal requirements.

The current version will be published on our website with its effective date.

26. Contact Us

For questions about this Privacy Policy, AI use, automated systems or how we handle personal information, contact:

Next Level Academy
Operated by HIZUS PTY LTD
ABN: 13 684 440 515
Email: info@the-nla.com
Website: the-nla.com